Last updated: April 25, 2026

Privacy Policy

At Brothers Heating & Cooling, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you shop with us.

Safe
Data encryption
Never
Sold to third parties
Secure
Payment processing
You
Control your data

1. Information we collect

Personal information

When you place an order or create an account, we collect your name, email address, phone number, billing address, and shipping address.

Payment information

We collect payment details necessary to process your order. All payment information is encrypted and processed securely. We do not store your full credit card details on our servers.

Device and usage information

We automatically collect information about your device, browser type, IP address, pages visited, and time spent on our website to improve your shopping experience.

Cookies

We use cookies to remember your preferences, keep items in your cart, and analyze website traffic. You can disable cookies in your browser settings at any time.

2. How we use your information

Process and fulfill your orders
Send order confirmations and shipping updates
Respond to your questions and support requests
Improve our website and product offerings
Send promotional emails if you opted in
Comply with legal obligations

3. How we protect your information

SSL encryption

Our website uses SSL (Secure Socket Layer) encryption to protect all data transmitted between your browser and our servers.

Secure payment processing

All payments are processed through trusted and PCI-compliant payment processors. We never store your full credit card information.

Limited access

Only authorized team members have access to your personal information, and only when necessary to fulfill your order or assist with support.

4. Sharing your information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following cases:

Shipping carriers

We share your name and address with shipping carriers (UPS, FedEx, USPS) solely to deliver your order.

Payment processors

Payment details are shared with our payment processor to complete your transaction securely.

Legal requirements

We may disclose your information if required by law or to protect the rights and safety of our business and customers.

5. Your rights

Access your data

You can request a copy of the personal information we hold about you at any time.

Correct your data

If any information we hold about you is incorrect, you can ask us to update it.

Delete your data

You can request that we delete your personal information, subject to legal obligations.

Opt out of marketing

You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in any email.

6. Third party links

Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.

7. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Questions about your privacy?

Contact our team and we will respond within 1-2 business days.

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