Terms of Service
Terms of Service
Please read these terms carefully before using our website or placing an order. By using brothershvacc.shop you agree to these terms and conditions.
1. Acceptance of terms
By accessing or using the Brothers Heating & Cooling website at brothershvacc.shop, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site. These terms apply to all visitors, users, and customers of the website.
2. About our business
Company information
Brothers Heating & Cooling Inc. is a registered business operating at 2914 N Cicero Ave, Chicago, IL 60641, United States. Phone: +1 (773) 387-7394. Email: contact@brothershvacc.shop.
What we sell
We sell HVAC equipment including tankless water heaters, mini split air conditioners, boilers, condensers, and professional refrigerants from brands including Navien, MrCool, Goodman, Bosch, and AirCon.
3. Eligibility
Age requirement
You must be at least 18 years of age to use this website and place orders. By using our website you confirm that you are at least 18 years old.
Location
Our services are intended for customers located in the United States. We currently only ship within the USA.
4. Products and pricing
Product descriptions
We make every effort to accurately describe our products including specifications, images, and pricing. However we do not warrant that product descriptions or other content on our website is completely accurate, complete, or error-free.
Pricing
All prices are listed in US Dollars (USD) and are subject to change without notice. We reserve the right to modify prices at any time. The price charged for a product will be the price in effect at the time the order is placed.
Availability
All products are subject to availability. We reserve the right to limit quantities or discontinue any product at any time. If a product is out of stock after your order is placed we will notify you and offer a full refund or alternative.
Errors
In the event a product is listed at an incorrect price due to a typographical error, we reserve the right to cancel any orders placed at the incorrect price and notify you accordingly.
5. Orders and payment
Order acceptance
Placing an order on our website constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion. Your order is confirmed only when you receive an order confirmation email from us.
Payment
Full payment is required at the time of purchase. We accept Visa, Mastercard, American Express, and PayPal. All transactions are processed securely using SSL encryption.
Order cancellation
You may cancel your order within 24 hours of placing it if it has not yet been shipped. Contact us immediately at contact@brothershvacc.shop to request a cancellation.
6. Shipping and delivery
We offer free standard shipping on all orders to all 50 US states. Orders are processed within 1-2 business days and delivered within 3-7 business days depending on your location. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather, or other circumstances beyond our control. Please refer to our Shipping Policy for full details.
7. Returns and refunds
We accept returns within 30 days of delivery for unused items in original packaging. Refunds are processed within 3-5 business days after we receive and inspect the returned item. Please refer to our Refund & Returns Policy for full details including non-returnable items and the return process.
8. Intellectual property
All content on this website including text, images, logos, graphics, and product descriptions is the property of Brothers Heating & Cooling Inc. or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this website without our express written permission.
9. Limitation of liability
No warranty
Our website and products are provided on an as-is basis. We make no warranties expressed or implied regarding the accuracy, reliability, or availability of our website or products.
Liability limit
In no event shall Brothers Heating & Cooling Inc. be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products beyond the amount paid for the product in question.
Installation disclaimer
HVAC equipment must be installed by a licensed professional. We are not responsible for any damages, injuries, or issues arising from improper installation of products purchased from our store.
10. Prohibited activities
11. Privacy
Your use of our website is also governed by our Privacy Policy which is incorporated into these Terms of Service by reference. Please review our Privacy Policy to understand our practices regarding the collection and use of your personal information.
12. Governing law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Cook County, Illinois.
13. Changes to terms
We reserve the right to update or modify these Terms of Service at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our website after any changes constitutes your acceptance of the new terms. We encourage you to review these terms periodically.
Questions about our terms?
Contact our team and we will respond within 1-2 business days.