Accepted payment methods
Visa
Credit & debit cards
Mastercard
Credit & debit cards
American Express
Credit cards
PayPal
Secure online payment
Payment security
SSL encryption
All transactions are protected by 256-bit SSL encryption. Your payment details are never stored on our servers.
PCI compliant
Our payment processing is fully PCI-DSS compliant, handling your card data to the highest industry security standards.
Fraud protection
We use advanced fraud detection tools to protect every transaction. If we detect suspicious activity we will contact you immediately.
Shipping information
Free shipping on all orders
We offer free shipping on every order to all 50 US states. No minimum order value required. Applied automatically at checkout.
Shipping carriers
We ship via UPS, FedEx, and USPS depending on your location and order size. All shipments include full tracking.
Processing time
Orders are processed within 1-2 business days after payment is confirmed. You will receive a tracking number by email once shipped.
Delivery time
Most orders delivered within 3-7 business days depending on your location. Remote areas may take slightly longer.
Delivery timeline
Order placed
You place your order and receive a confirmation email immediately.
Processing — 1-2 business days
We verify your payment and prepare your order for shipment.
Order shipped
Your order is handed to the carrier. You receive a tracking number by email.
Delivered — 3-7 business days
Your order arrives at your door. Enjoy your new HVAC equipment!
Shipping zones
East Coast
3-5 days
Midwest
2-4 days
West Coast
5-7 days
South
3-6 days
Hawaii & Alaska
7-14 days
All other states
3-7 days
Frequently asked questions
Can I change my shipping address after ordering?
Contact us immediately at contact@brothershvacc.shop. We can update your address if the order has not yet shipped.
What if my order arrives damaged?
Take photos of the damage and contact us within 7 days. We will arrange a free replacement or full refund immediately.
Do you ship internationally?
Currently we ship within the United States only, including Hawaii and Alaska.
How do I track my order?
Once your order ships you will receive a tracking number by email. Use our Track Order page or visit the carrier website directly.
Questions about your order?
Our team is available Monday through Friday, 9am to 6pm CST.