Payment Policy
Accepted payment methods
Visa
Credit & debit
Mastercard
Credit & debit
American Express
Credit cards
PayPal
Online payment
How payment works
Add items to cart
Browse our catalog and add your HVAC products to the cart.
Secure checkout
Enter your shipping details and choose your payment method on our secure checkout page.
Payment confirmed
Your payment is processed instantly and securely. You receive an order confirmation email right away.
Order processed & shipped
We process your order within 1-2 business days and ship it with full tracking information.
Payment security
256-bit SSL encryption
Every transaction on our website is protected by bank-level 256-bit SSL encryption. Your data is completely safe from the moment you enter it.
PCI-DSS compliant
We are fully PCI-DSS compliant. This means your card information is handled according to the strictest global payment security standards.
We never store your card details
We do not store your full credit or debit card information on our servers. All payment data is handled exclusively by our certified payment processors.
Fraud protection
We use advanced fraud detection systems to monitor every transaction. If we detect anything suspicious we will contact you immediately to verify your order.
Billing information
When is my card charged?
Your card is charged immediately when you place your order. You will receive an email confirmation with your order details and payment receipt.
Currency
All prices on our website are displayed and charged in US Dollars (USD). International cards may be subject to foreign transaction fees by your bank.
Order confirmation
After successful payment you will receive an order confirmation email within minutes. If you do not receive it please check your spam folder or contact us.
Payment declined?
If your payment is declined, please check your card details, ensure you have sufficient funds, or try a different payment method. Contact your bank if the issue persists.
Refunds
Refund processing time
Once a refund is approved, it will be processed within 3-5 business days back to your original payment method.
Bank processing time
After we process the refund, your bank may take an additional 3-10 business days to reflect it in your account depending on your bank.
Refund eligibility
Refunds are issued for returned items within 30 days of delivery. Please see our Refund & Returns Policy for full details on eligibility.
Frequently asked questions
Is it safe to use my credit card on your website?
Absolutely. Our website uses 256-bit SSL encryption and is PCI-DSS compliant. Your card details are never stored on our servers.
Can I pay with multiple payment methods?
Currently each order can only be paid with one payment method. We accept Visa, Mastercard, American Express, and PayPal.
Can I cancel my order after payment?
You can cancel your order within 24 hours of placing it if it has not yet been shipped. Contact us immediately at contact@brothershvacc.shop.
Do you offer payment plans or financing?
We do not currently offer payment plans. All orders must be paid in full at the time of purchase.
Will I receive a receipt?
Yes. You will receive an order confirmation and payment receipt by email immediately after your purchase is complete.